Popular Questions & Answers

Q&A

Here you will find Answers to popular Question asked by many of our customers.

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1.) How long is the 'Production Time' for a custom sign? It really depends on how many orders I am working on at the time you place an order. The best way to find out the 'Lead Time' is to contact me by email before you place an order...especially if your contacting me just days or weeks before your wedding or any other occasion. But for the most part, I typically have most orders shipped within less than one week....but that also depends on what you are ordering...larger orders may require a little more time.

2.) Do you ship 'Internationally'? Absolutely! Everywhere and Anywhere! :)

3.) What shipping methods do you use? I typically ship my orders 'Priority' through the United States Post Office. For larger orders that exceed more than I would spend myself, I offer 'Parcel Post' shipping if time allows. I also include 'Delivery Confirmation' with every order (although I don't believe the USPS offers Delivery Confirmation Internationally).

4.) How do I go about ordering a 'Custom Sign'? That's a 'Piece of Cake'...You can begin by contacting me by email. You can tell me exactly what you are looking for and your expectations and together we will create the most beautiful sign(s) :) When a customer is unsure of what they want, I am more than happy to create a mock up so that I can provide them with a digital image of what the sign would look like in advance before the actual sign is created...there is no charge for this service :)

5.) At what point do I pay for a 'Custom Order'? ALL custom order must be paid before the paint brush hits the wood....that means 'UpFront'...before the job begins.

6.) Do you except Credit Cards? At this time, we accept credit cards through PayPal only. I do believe you can use any credit card when using PayPal.

7.) Can I write a personal check to pay for my order? Orders process much faster when paid by Credit Card however, we will accept Personal Checks an also Money Orders. Your order will begin once your payment is received an shipped once your payment has cleared. ALL International orders MUST be paid by credit card (sorry International people...I learned that the hard way).

8.) Can you customize a sign to be a 'Specific Color'? Absolutely! I do have a lot of colors here to choose from but if I don't have the color you need, I am more than happy to get what you need...There is a $5.00 charge per color if it's not something I have in stock.

9.) Can I return my purchase? Unfortunately, All orders are 'Made to Order' and are considered to be 'Custom Orders', therefore, we do not offer refunds. Please know that our 'Appliques' are also considered to be a 'Custom Order'.

10.) How many employees work at 'My Primitive Boutique'? It's just little ol'e me :) On occasion, when I am completely bogged down with orders, I can usually count on my husband, son or daughter to give me a hand in one way or another. But for the most part, I have learned to multi-task well and utilize every minute of my day to its fullest. I'm full of energy and I LOVE my job!

11.) Can I place an order over the phone? You are more than welcome to contact me by phone to place an order, but I can not take credit cards over the phone. I can however send you an invoice by email through PayPal once your order has been placed.